NPS score
Excellent
+79
Willingness to recommend as a reliable indicator of growth.
VoC Metrics
Measure what matters. Act on the numbers.
NPS, CSAT and UEQ in one platform for teams that want to work with standardised, research-backed Voice-of-Customer metrics instead of gut feeling. Launch in minutes, analyse in real time and benchmark with confidence against reference values.
CSAT score
Strong
4,2
Satisfaction measured right at the touchpoint and ready to prioritise.
UEQ score
Above benchmark
1,85
A condensed overall UEQ score across the core UX dimensions.
Strategic cockpit
NPS, UEQ and CSAT — every core function at a glance.
The interface shows status, metrics and actions for every study in one central cockpit. From here you open detail views, create new NPS, CSAT or UEQ surveys and manage inline placements without switching tools.
One cockpit for every programme
Active, prepared and paused studies stay visible in the same workspace, so product, UX and service teams share the same view.
Time frames built for management
7 days, 4 weeks, this year or all time: trends are instantly readable and ready to use in weekly reviews, quarterly reports and management updates.
From the metric straight to action
Filters, detail views, response groups and inline placements shorten the path from metric to concrete improvement. Additional segmentation is added continuously.
VoC dashboard
NPS, CSAT and UEQ in a single view
Active
NPS
+76
+8 vs. previous period
CSAT
4,4
+0,3 vs. previous period
UEQ
1,6
+0,2 vs. previous period
Trend by time frame
W1
W2
W3
W4
W5
W6
W7
W8
Distributions
Promoters
68%
Top-2-box CSAT
82%
UEQ Attractiveness
1,9
Order checkout, mobile:
“The flow is much clearer now, only Apple Pay is still missing.”
Help center:
“I’d recommend this section because I reach a solution faster.”
The challenge
Many teams still measure sentiment with improvised methods.
Custom questions, ad-hoc scales and manual analysis produce results that can neither be benchmarked nor reliably compared over time. Standardised VoC metrics bring the dependability that’s missing.
Without standardised metrics
Every team reinvents satisfaction measurement from scratch.
Reference values, market standards and over-time comparisons are missing.
Even small changes to a question or scale distort comparability.
Manual calculation and aggregation tie up research and analyst time.
Leaders debate methodology instead of action.
With uxspire VoC metrics
Put NPS, CSAT or UEQ into production in minutes.
Established scoring logic and reference values built right into the product.
Standardised scales keep results comparable across releases, teams and recurring measurements.
Automatic metrics and trend analysis instead of manual spreadsheet work.
One dependable methodology that leadership teams can act on.
Three proven instruments
Pick the metric that fits your goal.
Each instrument comes with validated scales, canonical calculation and clear interpretation, turning feedback into a consistent metric you can steer by.
NPS survey
How likely are you to recommend us to a friend or colleague?
Very unlikely
Very likely
Net Promoter Score (NPS)
A single 0–10 question on willingness to recommend. NPS calculates the share of promoters minus detractors and serves as the industry-standard loyalty indicator.
Question format
0–10 rating
Typical duration
< 30 seconds
Ideal for
Loyalty & growth
CSAT survey
How satisfied are you with your experience today?
Customer Satisfaction (CSAT)
A 1–5 rating as a number or emoji to measure immediate satisfaction at a touchpoint. Ideal for fast health checks along the user journey.
Question format
1–5 scale or emoji
Typical duration
< 20 seconds
Ideal for
Transactional feedback
UEQ survey
obstructive
supportive
complicated
easy
User Experience Questionnaire
UEQ with 26 items or UEQ-S with 8 items measures six UX dimensions on a validated basis. The result ranges from -3 to +3 and separates pragmatic from hedonic quality.
Question format
26 or 8 items · 1–7 scales
Typical duration
3–5 minutes
Ideal for
UX benchmarking
Real-time analytics
From responses to dependable insights in seconds.
Every metric comes with a matching analytics dashboard. No manual calculation, no spreadsheet exports — just real-time trends, distributions and comments with context.
Dashboard
Last 30 days · 847 responses
Active
NPS score
+34
Promoters
52%
Responses
847
Comments
284
Top topics
7
Critical voices
38
Strongest group
Promoters
In focus
Detractors
NPS range
18 pts
NPS, response groups & response volume
NPS / share
Responses
Feb 16
Feb 23
Mar 2
Mar 9
Mar 16
Mar 23
Apr 20
Top topics
Response groups by device type
NPS +34 across 847 responses
52% promoters
filter by time frame & device
Checkout 41
Search 29
Delivery 17
Promoters 68%
Watch mobile
Tablet 71% high CSAT
Trend analysis
Filter by time frame and device type; NPS and CSAT also by response group. The right trend granularity is chosen automatically so release effects, patterns and service spikes surface quickly.
Comment analysis
Topic clouds and comment streams connect open responses with date, device type and metric group, from detractors to promoters.
Response groups & segments
Compare NPS groups, CSAT ratings and device types to spot the drivers and blockers in your feedback faster. More segments are added continuously.
Built for teams
Everything you need for VoC metrics at scale.
From rollout to analysis, uxspire handles the operational complexity so teams can focus on improving the product experience.
Precise placement
Control which URLs and which page areas a metric appears on. URL patterns, CSS selectors, inline positions and frequency caps deliver in-context feedback without over-surveying.
On-brand experience
Customisable widget copy, localised scales and tailored thank-you pages keep every survey close to your product. More design options are being expanded continuously.
Privacy first
Data-minimising collection, controlled roles and exportable raw data support governance and GDPR-compliant processes from day one.
Modal or embedded
Show metrics as an overlay or anchor them directly into existing page areas, so feedback emerges exactly where context lives.
Multilingual instruments
NPS, CSAT and UEQ are available in German and English. Copy, scale labels and interface elements stay consistent per market.
Status workflows
Draft, Active and Inactive give teams a clean process for preparation, launch and pause without losing configuration or data.
Questions & answers
What is the Net Promoter Score (NPS)?
NPS measures willingness to recommend with a single 0–10 question. Promoters (9–10) minus detractors (0–6) give the NPS on a scale from −100 to +100.
What is the Customer Satisfaction Score (CSAT)?
CSAT measures satisfaction with a specific experience, usually on a short scale (e.g. 1–5). The score is the share of satisfied responses as a percentage.
What is the User Experience Questionnaire (UEQ)?
The UEQ captures the perceived product experience across several opposing word pairs (e.g. “obstructive–supportive”) and condenses them into standardised UX dimensions.
What are UX metrics?
UX metrics are proven instruments for measuring product quality from the user's perspective: NPS, CSAT, UEQ and UEQ-S. They are embedded directly into the product as a modal or inline embed and support German and English.
How are the results analysed?
The results view shows response trends for 7, 30 and 90 days or the full period, filterable by revision and delivery type, including per-question analyses, free-text answers and word clouds. All responses can be exported as CSV.
Voice of Customer
Finally measure what matters.
NPS, CSAT and UEQ — standardised, research-backed and in a single view. From score to action in seconds, not quarters.